About Us

Cainiao is a global leader in e-commerce logistics, the largest provider of cross-border e-commerce logistics services globally and a leader in China logistics services.

Cainiao was founded by Alibaba Group and other partners in 2013 to address the growing, evolving requirements for logistics services of the buyers and sellers on Alibaba Group’s e-commerce platforms.

Cainiao’s leading technology capabilities and deep e-commerce insights set it apart, enabling it to become a leader in each of its business segments.

Cainiao is the world's No.1 cross-border e-commerce logistics company, with solutions covering cross-border express delivery, global supply chain, and overseas local services. Through its disruptive solutions such as “10-day global delivery” and “5-day global delivery”, Cainiao helps small and medium-sized enterprises engage in cross-border trade.

In China, Cainiao is a top e-commerce supply chain solution provider, helping brands and merchants tackle complex omni-channel supply chain challenges. Cainiao is also the largest reverse logistics solution provider in China, with its industry-leading reverse logistics products.

Cainiao operates logistics facilities in strategic locations around the world, serving over 200 countries and regions, with its technology DNA ingrained into every aspect of the network. Through “Cainiao Post” solution, it also built the largest digital “pick up, drop off” network in the world.

Cainiao's ESG initiatives are deeply embedded in every element of the logistics value chain, revolving around five focus areas, namely green logistics, customer experience, community services, emergency logistics and high-quality employment.

Looking ahead, Cainiao is committed to delivering faster, more cost-effective, and environmentally friendly services to merchants and consumers across the world.