About Us

About Cainiao
Cainiao is a global leader in e-commerce logistics, the largest provider of cross-border e-commerce logistics services globally and a leader in China logistics services.
Cainiao was founded by Alibaba Group and other partners in 2013 to address the growing, evolving requirements for logistics services of the buyers and sellers on Alibaba Group’s e-commerce platforms.
Cainiao’s leading technology capabilities and deep e-commerce insights set it apart, enabling it to become a leader in each of its business segments.
Cainiao is the world's No.1 cross-border e-commerce logistics company, with solutions covering cross-border express delivery, global supply chain, and overseas local services. Through its disruptive solutions such as “10-day global delivery” and “5-day global delivery”, Cainiao helps small and medium-sized enterprises engage in cross-border trade.
In China, Cainiao is a top e-commerce supply chain solution provider, helping brands and merchants tackle complex omni-channel supply chain challenges. Cainiao is also the largest reverse logistics solution provider in China, with its industry-leading reverse logistics products.
Cainiao operates logistics facilities in strategic locations around the world, serving over 200 countries and regions, with its technology DNA ingrained into every aspect of the network. Through “Cainiao Post” solution, it also built the largest digital “pick up, drop off” network in the world.
Cainiao's ESG initiatives are deeply embedded in every element of the logistics value chain, revolving around five focus areas, namely green logistics, customer experience, community services, emergency logistics and high-quality employment.
Looking ahead, Cainiao is committed to delivering faster, more cost-effective, and environmentally friendly services to merchants and consumers across the world.
  • Cainiao Mission
    Make it easy to do business anywhere
  • Cainiao Vision
    Transform the logistics industry and enable
    a seamless e-commerce experience anywhere in the world,
    achieving delivery within 24 hours in China and 72 hours worldwide.
Our culture
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Cainiao Milestone
  • 2023
  • 2022
  • 2021
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
"Long-termism"
In 2023, Cainiao became one of the six business groups under Alibaba Group. Cainiao launched “5-day Global Delivery Service”,a cross-border delivery service product, meanwhile ushering in a new era of high-quality domestic express delivery services.
2023
"Long-termism"
In 2023, Cainiao became one of the six business groups under Alibaba Group. Cainiao launched “5-day Global Delivery Service”,a cross-border delivery service product, meanwhile ushering in a new era of high-quality domestic express delivery services.
2023
"High Quality Development"
In 2022, Cainiao expanded the number of overseas distribution centers to 15 in total, and invested in local logistics services in overseas markets such as Europe, Southeast Asia, Brazil, North America, etc.
2022
"Premium service"
In 2021, Cainiao set "Premium service" as its core goal.More than 100,000 Cainiao stations in China have successively launched optional "door-to-door" services.
2021
"ONE Cainiao"
In 2020, Cainiao integrated multiple warehousing companies and established direct warehousing capabilities.Today, our warehousing area exceeds 10 million square meters, forming a robust industry internet.
2020
"Organizational innovation"
In 2019, Cainiao took the lead in implementing the "production and operation responsibility system" to ensure strong logistics capabilities through organizational innovation.
2019
"Integration"
In 2018, Cainiao integrated multiple regional local delivery companies and established direct delivery capabilities,providing door-to-door delivery with guaranteed compensation 2,800 counties in China.
2018
"Globalization"
In 2017, Cainiao laid the foundation for its first overseas e-Hub in Kuala Lumpur, taking a step towards globalization. Currently, Cainiao processes over 4 million cross-border parcels every day, making us a top four player globally.
2017
"Delivery Promises"
In 2016, Cainiao joined hands with industry partners to launch high-quality logistics services, such as same-day delivery and next-day delivery,shifting logistics from competition on pricing to service quality.
2016
"Three Networks and Two Edges"
In 2015, Cainiao clarified its "Three Networks and Two Edges" strategy, providing express delivery, warehousing and distribution,and last-mile networks for rural and international logistics. Industry internet has since become our core strategic star.
2015
"Digitization"
In May 2014, the first Cainiao e-waybill was issued. Today, it has been used on over 100 billion express delivery parcels.
2014
"Origin"
Cainiao was founded on May 28, 2013, starting the smart logistics journey.
2013
  • 2023
  • 2022
  • 2021
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
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