About Us

About Cainiao
Established in 2013, Cainiao Group is a global leader in smart logistics and supply chain, committed to delivering superior international logistics services and enabling efficient global commerce through technological innovation.
Leveraging its deep e-commerce heritage, a logistics network spanning more than 200 countries and regions, and industry-leading digital and automation capabilities, Cainiao provides end-to-end intelligent supply chain and logistics solutions for brands, merchants, and consumers worldwide.
As one of the world’s largest cross-border e-commerce logistics companies, Cainiao has pioneered benchmark international fulfillment services such as Global 5-Day Delivery and Global 10-Day Delivery, serving major global e-commerce platforms and helping small and medium-sized enterprises participate more effectively in cross-border trade.
The company operates a global smart warehousing network of more than 10 million square meters, offering flexible, sustainable, omnichannel supply chain solutions to meet complex and evolving business needs.
Additionally, Cainiao provides local parcel delivery services across nine countries and regions in Europe, the Americas, Asia-Pacific, and the Middle East, continuing to expand its localized express capabilities worldwide.
With technology at its core, Cainiao develops and provides automated and intelligent logistics solutions that serve manufacturers and partners across the logistics ecosystem, representing Chinese innovation on the global stage.
  • Cainiao Mission
    Make it easy to do business anywhere
  • Cainiao Vision
    Transform the logistics industry and enable
    a seamless e-commerce experience anywhere in the world,
    achieving delivery within 24 hours in China and 72 hours worldwide.
Our culture
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Cainiao Milestone
  • 2023
  • 2022
  • 2021
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
"Long-termism"
In 2023, Cainiao became one of the six business groups under Alibaba Group. Cainiao launched “5-day Global Delivery Service”,a cross-border delivery service product, meanwhile ushering in a new era of high-quality domestic express delivery services.
2023
"Long-termism"
In 2023, Cainiao became one of the six business groups under Alibaba Group. Cainiao launched “5-day Global Delivery Service”,a cross-border delivery service product, meanwhile ushering in a new era of high-quality domestic express delivery services.
2023
"High Quality Development"
In 2022, Cainiao expanded the number of overseas distribution centers to 15 in total, and invested in local logistics services in overseas markets such as Europe, Southeast Asia, Brazil, North America, etc.
2022
"Premium service"
In 2021, Cainiao set "Premium service" as its core goal.More than 100,000 Cainiao stations in China have successively launched optional "door-to-door" services.
2021
"ONE Cainiao"
In 2020, Cainiao integrated multiple warehousing companies and established direct warehousing capabilities.Today, our warehousing area exceeds 10 million square meters, forming a robust industry internet.
2020
"Organizational innovation"
In 2019, Cainiao took the lead in implementing the "production and operation responsibility system" to ensure strong logistics capabilities through organizational innovation.
2019
"Integration"
In 2018, Cainiao integrated multiple regional local delivery companies and established direct delivery capabilities,providing door-to-door delivery with guaranteed compensation 2,800 counties in China.
2018
"Globalization"
In 2017, Cainiao laid the foundation for its first overseas e-Hub in Kuala Lumpur, taking a step towards globalization. Currently, Cainiao processes over 4 million cross-border parcels every day, making us a top four player globally.
2017
"Delivery Promises"
In 2016, Cainiao joined hands with industry partners to launch high-quality logistics services, such as same-day delivery and next-day delivery,shifting logistics from competition on pricing to service quality.
2016
"Three Networks and Two Edges"
In 2015, Cainiao clarified its "Three Networks and Two Edges" strategy, providing express delivery, warehousing and distribution,and last-mile networks for rural and international logistics. Industry internet has since become our core strategic star.
2015
"Digitization"
In May 2014, the first Cainiao e-waybill was issued. Today, it has been used on over 100 billion express delivery parcels.
2014
"Origin"
Cainiao was founded on May 28, 2013, starting the smart logistics journey.
2013
  • 2023
  • 2022
  • 2021
  • 2020
  • 2019
  • 2018
  • 2017
  • 2016
  • 2015
  • 2014
  • 2013
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