Cainiao Logistics-China Logistics-Cainiao

China Logistics

In China, Cainiao is a top e-commerce supply chain solution provider and the largest reverse logistics solution provider.

Cainiao is focused on creating leading e-commerce logistics solutions, leveraging our deep e-commerce insights and technology capabilities to create innovative solutions. Including a suite of end-to-end standardized supply chain solutions that can be applied on a massive scale across various industries, and a premium express delivery service with a differentiated combination of superior service quality, tailored for e-commerce, at low costs and reverse logistics capabilities. The three main business segments include China supply chain, Cainiao Express, and Cainiao Guoguo.

China Supply Chain

Cainiao Express

Cainiao Guoguo

Cainiao Express

Cainiao’s self-operated high-quality express delivery is easy to use and cost effective.

Cainiao Express is a self-operated express delivery brand launched by Cainiao Group. It is a high-quality express delivery service differentiated by a bespoke combination of cost and service quality that caters specifically to e-commerce.

Through a national self-operated network in China, Cainiao Express provides one-stop fast, reliable, and punctual express delivery services such as doorstep pick-up, transit delivery, interception in transit, reverse returns, and after-sales customer service for merchants and brands in many channels such as Tmall Supermarket. Currently, it provides next-morning, next-day and on-demand doorstep services in 300 cities, with the highest doorstep delivery rate in the industry among express delivery companies on the Taobao and Tmall platforms.

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Core Services

Half-day Delivery

Standard Express

Premium Services

Guaranteed Service

Promised Interception/return

One-Click Forwarding

Pre-Sale Sinking

Packaging Service

Password Delivery

Paper Receipt

Privacy Receipt

Electronic Receipt

Service Advantages

Fast timeliness

half a day at the fastest

Guarantee doorstep services

otherwise compensation offered

Available for as few as one item delivery

the last order is until 22:00

Inclusive pricing

affordable for small and medium businesses

Brand Stories

T-Mall Supermarket

Cainiao Express provides high-quality doorstep delivery services for T-Mall Supermarket. With extensive coverage throughout China, it provides same-day delivery, half-day delivery and other fast services, allowing above-industry consumer satisfaction in key cities.

Yili Group

Cainiao Express collaborated with Cainiao Supply Chain to provide Yili Group with optimal warehouse distribution services, resulting in a decrease in logistic related complaints. Compared with similar stores, the return rate decreased, logistics costs are lower, and the level of contribution from regular customers is significantly higher.

Adopt a Cow

Cainiao Express has built a "transportation and delivery" end-to-end fulfillment and monitoring system for Adopt a Cow. It tracks region-wide special operations to follow up on the entire project, unify service standards, respond quickly, and provide doorstep delivery with money-back guarantee.