Cainiao Global Supply Chain-International Logistics-Cainiao

International Logistics

Cainiao is the world’s No. 1 cross-border e-commerce logistics company with one of the world’s largest logistics networks. In fiscal year 2023, our total cross-border volume exceeded 1.5 billion parcels, and we served over 100,000 merchants and brands.

Leveraging our global end-to-end network and technology capability, we bring to market disruptive solutions that are purpose-built for e-commerce. As we provide customers with a unique combination of shipping speed, service quality and cost-effectiveness, we help accelerate the growth in global e-commerce.Our international logistics business offers three main services: cross-border express delivery, global supply chain and overseas local logistics services.

Cross-border Express Delivery

Global Supply Chain

Overseas Local Logistics Services

Global Supply Chain

Building on a robust global end-to-end network with full-link traceability, quality assurance, as well as deep industry know-how, Cainiao provides customers worldwide with differentiated one-stop global supply chain solutions.

From global to China, Cainiao offers overseas brands and merchants global inventory management and omni-channel order fulfillment services, covering bonded, overseas warehousing, freight, and other full-link B2B/B2C logistics services. With the strong bonded warehouses operations and real-time customs clearance capabilities, we help global brands quickly enter the Chinese retail market.

From China to the world, Cainiao also provides one-stop supply chain solutions, such as overseas warehouse distribution and freight forwarding, for Chinese manufacturers and brands in FMCG, home appliances and furniture, automotive components and other industries seeking to enter the global market. This enables merchants to efficiently and economically reach overseas consumers.

Service Scenarios

Bonded

Providing one-stop B2B and B2C logistics services for international brands and merchants engaged in cross-border e-commerce. This includes comprehensive logistics services such as customs clearance and pre-entry filing, bonded warehousing, order fulfillment operations, and domestic delivery services.

Overseas Warehousing

Providing Chinese exporters with one-stop logistics solutions, including overseas warehouse management, warehouse distribution, local delivery, logistics dispute resolution and after-sales compensation. This enables closer proximity to overseas consumers, faster delivery times, and enhanced services within the warehouses.

Freight

Offering logistics solutions for small and medium-sized enterprises engaged in cross-border B2B businesses. This includes sea freight, air freight, land transportation, and multimodal transportation options. The service provides port-to-port and door-to-door delivery in multiple countries/regions worldwide, with national coverage of sea routes.

Logistics Capabilities

First-mile import

Providing import merchants with one-stop freight logistics services, including factory pickup, import and export customs clearance, international line-haul transportation, destination port delivery, and other value-added services. This covers global port-to-port sea, air, rail, and land transportation, offering reliable delivery services.

Port-to-Warehouse Service

Offering transportation and one-stop declaration services from ports to bonded warehouses for merchants. This service covers sea, air, rail ports, with a variety of transportation options and seamless integration with overseas line-haul routes. By connecting ports and warehouses, it improves the overall supply chain efficiency.

Bonded Warehouse Service

Leveraging a strong bonded warehouse network, providing merchants with services such as bonded inventory stocking, advance consolidation, warehouse management, and seamless warehouse distribution. Our B2C bonded warehouse network supports Cainiao's self-operated distribution and allows merchants to choose flexible warehouse locations in multiple regions, ensuring worry-free cross-border operations for a wide range of products.

International Customs Services

Providing comprehensive customs services for international (cross-border) trade, including customs clearance, logistics, foreign exchange settlement, and taxation. With core capabilities in classification, admission, and permits. Our international Customs Services establishes mutual trust between customers and enterprises. Leveraging digital customs systems, the service achieves efficient customs clearance for goods entering and exiting the country.

Allocation Services

Possessing an efficient nationwide B2B allocation network within the bonded zones. Offering full-scenario services within the zones, ensuring reliable and timely deliveries with high-frequency shuttle services as well as cost advantages for merchants.

Reverse Logistics Services

To reduce the cost and loss of reverse logistics for merchants, we took the lead in offering diverse reverse warehouse distribution services. This includes reverse distribution services, interception services, reverse warehousing services, and tax refund and resale services within the zones.

First-mile import

Port-to-Warehouse Service

Bonded Warehouse Service

International Customs Services

Allocation Services

Reverse Logistics Services

Customized Value-Added Services

Cross-border Consolidation Service/Cainiao Hub

Cainiao provides merchants with cost-effective cross-border logistics hub services, enabling them to manage multi-channel inventory, storage, transshipment and order fulfillment. Currently, Cainiao has established multiple hubs in bonded ports nationwide and Hong Kong, supporting storage requirements for special categories such as cold chain, pet food, and over-the-counter (OTC) products, as well as offering cross-border-to-domestic trade services.

Cross-border Consolidation Service/Multi-platform Shipping

Cainiao's system is directly connected to multiple cross-border e-commerce platforms, providing merchants with multi-platform B2C drop-shipping services. Merchants can share inventory from the same warehouse, maximizing inventory utilization.

Customized Warehousing

Cainiao has specifically launched exclusive bonded warehouses in key cities across the country for complex SKUs such as pet food, bottled water and colored contact lenses. Leveraging Cainiao's intelligent products and system capabilities, it offers personalized and scalable customized services for import merchants and consumers. This includes gift boxes and promotional gift for bonded imported goods, significantly improving sell-through rates for merchants.

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