Cainiao App-Cainiao

Technology and Other Services

As a smart logistics enterprise, Cainiao has established a logistics network that is supported by the most advanced technology, and we continuously innovate in the research and application of digital technology. Our independently developed advanced technologies include intelligent hardware, automation, IoT, and artificial intelligence. These technologies enable us to achieve intelligent control of key network nodes, effectively handle various peak demands, and provide a highly flexible and predictable network operation with exceptional efficiency.

Our technology and other services primarily consist of the Cainiao Post Solution, Cainiao App, logistics technology, and logistics asset services. Through these technical solutions, we have built the world's largest digitalized "pick-up, drop-off" network and have developed the most widely used logistics app in the world.

Cainiao Post

Cainiao App

Core Technology

Logistics Asset Services

Cainiao App

Delivery Tracking

One-stop delivery tracking across the entire network with delivery status available at a glance.

Delivery Tracking

One-stop delivery tracking across the entire network with delivery status available at a glance.

One-stop Tracking

One-stop tracking for delivery across the entire network which supports affiliated e-commerce platforms such as Taobao, Tmall, ltao, 1688, Xianyu, and Kuaishou. It is also linked to mobile phone numbers, with multiple enquiry methods including searching by order number, QR code, and image recognition.

Tracking for Your Family

Connect with your family members and manage your whole family’s delivery.

Quick Tracking

View the status of all your deliveries at a glance as they are displayed and grouped by the delivery status, such as “shipped”, “in transit”, “delivering”, and “received”.

Accurate Tracking

Our app accurately predicts the delivery time and address, with clear, detailed illustration of the package location and whereabouts.

Pick up

Timely

Comprehensive

Convenient

The Cainiao App notifies the user as soon as the package arrives at the station, allowing users to track the delivery with just one click in a timely manner. Users can also check the occupancy of the station at any time and pick up packages at off-peak hours to save time.

Timely

Comprehensive

The information covers all types of delivery lockers and collection points. Connect with family members to manage their packages at any time, check the status with one click, and pick them all up.

Convenient

Tmall or Taobao packages can be delivered to your door. You can select same-day delivery. You may scan the code, click on your phone or scan the check-out code to pick up your packages.

Shipping

Worry-free, hassle-free, convenient shipping

Shipping

Worry-free, hassle-free, convenient shipping