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ESG
Cainiao is guided in strategy and operations by a firm commitment to ESG and embed ESG initiatives in every part of the logistics value chain. We strive to become a company that benefits customers, employees, partners and society as a whole, contributing to a better and more sustainable future.
Our Commitment
Our Focus
Environmental
Social
Governance
Our Ratings
Our Awards
Our Commitment
Cainiao promises that we will promote low-carbon change through scientific and technological innovation. We have established clear targets, including carbon neutrality in our own operations and reduction of Scope 3 carbon intensity by 50% from the base year of 2021 (or fiscal year 2022) by 2030 (or fiscal year 2031).
Cainiao is also committed to achieving net-zero GHG emissions by 2050 (or fiscal year 2051).
Our Focus
Cainiao’s ESG initiatives are deeply embedded in its operations and every part of the logistics value chain, focusing on five areas: green logistics, emergency logistics, customer experience, high-quality employment, and community service, all aimed at fostering sustainable business practices.
Environmental
Leveraging our digital intelligence capabilities, Cainiao continuously enhances its green logistics capacity and has developed a full-value-chain green logistics solution for upstream and downstream partners, covering core logistics functions including order management, packaging, transportation, and warehousing.
Launch of E-waybills
  • Enhances logistics operational efficiency
  • Drives paper reduction across the courier industry
Enhanced Smart Order Consolidation
  • Reduces packaging material consumption and last-mile delivery trips
  • Achieves energy savings and carbon reduction at the source
Social
Cainiao is committed to creating a supportive workplace for employees and ecosystem partners. We provide high-quality logistics services to global customers, help society strengthen its emergency logistics resilience, and fulfill our social responsibility by integrating social awareness into daily activities.
Emergency Logistics
Emergency Logistics
  • Collaborating with multiple domestic and international emergency management authorities, Cainiao enhances emergency resilience through digital intelligence capabilities. In FY2026, it efficiently delivered logistics support for major disasters, including the drought in Henan and Shaanxi, rainstorms in Beijing and Hebei, and the fire in Tai Po, Hong Kong
Customer Experience
Customer Experience
  • Upholding "Customer First ", continuously enhancing service quality and ensuring accessible feedback and complaint channels
  • Comprehensively safeguarding data security and user privacy
Community Services
Community Services
  • Promoting the "Three Hours for a Better World " volunteer initiative, encouraging employees to translate their passion for public welfare into concrete action
  • Initiated the "Ride Together, Full of Energy! " 2026 Public Welfare Cycling Challenge, achieving 100% of the 30,000-kilometer public welfare target, and donated nearly 2,500 m² of football pitches to two rural primary schools: Dazhang Town No. 2 Central Primary School in Song County, Henan Province, and the Changle Campus of Jingshan Primary School in Yuhang District, Hangzhou
High-Quality Employment
High-Quality Employment
  • Fostering an equitable and respectful workplace, cultivating a diverse and inclusive culture
  • Supporting diverse talent development through ample growth opportunities and targeted training programs
  • Safeguarding employee physical and mental well-being via safety awareness training, emergency drills, and a dedicated mental health counseling platform
  • Building a caring workplace and promoting the value of "Live seriously, work happily "
Governance
Cainiao has established a comprehensive risk management system, strictly adhere to compliance operations and data security criterion, as well as collaborate with partners to create a sustainable supply chain.
Sustainable Development Management Framework
Sustainable Development Management Framework
Board of Directors
ESG Core Strategy Committee
ESG Task Force
Business and Functional Departments
Risk Governance System
Obtained multiple ISO certifications for information security, health and safety, and environmental management
Passing rate for the Code of Business Conduct exam 100%
Passing rate on the data security red line exam 100%
Supplier Management System
Issued the Cainiao Group Supplier ESG Code of Conduct
Provide ESG compliance training to suppliers
Our Ratings
EcoVadis Ratings
Cainiao Group - Bronze Medal
Details >
Cainiao Netherlands - Silver Medal
Details >
Cainiao Singapore - Platinum Medal
Details >

About EcoVadis Badges and Medals : No Badge or Medal → Badge → Bronze Medal (Top 35%) → Silver Medal (Top 15%) → Gold Medal (Top 5%) → Platinum Medal (Top 1% of all assessed companies globally)

Our Awards
China Green Point
Annual Case of Sustainable Practices
Yicai Media Group-2025&2024&2023
21st Century “Vitality·ESG”
Environment Friendly Case
21st Century Business Herald-2025&2024
Zheshang ESG Classic 100
Zheshang Magazine-2025
Best Employer in ESG Practices
Forbes China-2024&2023
People's Corporate Social Responsibility Award for Green Development
People's Daily Online-2023
Excellent Cases of ESG Development
Global Time Online-2023
One of the Top Three Global Winners of the Daniel H. Wagner Prize for Excellence in the Practice of Advanced Analytics and Operations Research Practice
INFORMS -2023
Gold Award for Innovation in Transportation and Logistics, and Silver Award for CSR Innovation
The Asia-Pacific Stevie® Awards-2023
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