Cainiao Guoguo-China Logistics-Cainiao

Cainiao Guoguo

China Logistics

In China, Cainiao is a top e-commerce supply chain solution provider and the largest reverse logistics solution provider.

Cainiao is focused on creating leading e-commerce logistics solutions, leveraging our deep e-commerce insights and technology capabilities to create innovative solutions. Including a suite of end-to-end standardized supply chain solutions that can be applied on a massive scale across various industries, and a premium express delivery service with a differentiated combination of superior service quality, tailored for e-commerce, at low costs and reverse logistics capabilities. The three main business segments include China supply chain, Cainiao Express, and Cainiao Guoguo.

China Supply Chain

Cainiao Express

Cainiao Guoguo

Cainiao Guoguo is a service under the Cainiao Group that specializes in reverse logistics and parcel delivery.

Cainiao Guoguo collaborates with multiple logistics providers through its online digital platform, utilizing platform algorithms and logistics partnerships to efficiently match express delivery networks and unify service standards. This provides timely and convenient return and exchange services for consumers on e-commerce platforms, as well as convenient and reliable parcel delivery services for consumers and small businesses.

Personal Shipment

Cainiao Guoguo provides you with a standard express delivery service that is "affordable, rich in services, worry-free and guaranteed, and convenient for multi-channel ordering."

Service Advantages

Comprehensive Services

We provide a wide range of services covering e-commerce returns, daily necessities, large items, high-value items, cross-border, batch shipping, etc., to meet various shipping needs

Worry-Free and Guaranteed Shipping

Enjoy compensation for overtime, loss and damage, privacy protection, and technology-enabled full tracking of every step of the parcel.

Convenient Multi-Channel Ordering

We support ordering through Taobao/Tmall APP, Alipay, WeChat, Cainiao App, Xianyu, and doorstep pickup. At the same time, you can choose from a variety of offline shipping methods, including shipping from Cainiao Post and other designated shipping points.

Core Service

Scan the QR code to send express delivery using Cainiao Guoguo.

Merchant Shipment

One-stop express delivery service for merchants, in cooperation with other express service providers such as STO Express, YTO Express, Yunda Express, ZTO Express, Cainiao Express, etc. We choose local express outlets with high-quality services and strict supervision over timeliness and service efficiency, creating a high-standard, high-security, punctual, safe, and reliable shipping environment.

Service Advantages

01 Convenience

Convenience

One-click drop-off

We offer one-click ordering on the online platform and support Alipay password-free withholding ERP/ISV order delivery on both mobile/computer platforms

Free to-up form

No need to top-up e-waybill, saving communication costs for outlets

Flexible billing

Merchants can pay on a daily/weekly/monthly basis, with flexible settlement and reduced capital turnover pressure

02 Hassle-free

Hassle-free

Logistics monitoring

Full course logistics monitoring, issues with order can be seen online

Delayed payment

Reimbursements can be applied for orders placed before 17:00 and not picked up

Lost and damaged goods will be compensated

Maximum compensation for lost or damaged goods is 2000 RMB, with no requirement to disclose price of goods