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ESG
Cainiao is guided in strategy and operations by a firm commitment to ESG and embed ESG initiatives in every part of the logistics value chain. We strive to become a company that benefits customers, employees, partners and society as a whole, contributing to a better and more sustainable future.
Our Commitment
Cainiao promises that we will promote low-carbon change through scientific and technological innovation. We have established clear targets, including carbon neutrality in our own operations and reduction of Scope 3 carbon intensity by 50% from the base year of 2021 (or fiscal year 2022) by 2030 (or fiscal year 2031).
Cainiao is also committed to achieving net-zero GHG emissions by 2050 (or fiscal year 2051).
Cainiao is also committed to achieving net-zero GHG emissions by 2050 (or fiscal year 2051).
Our Focus
Cainiao’s ESG initiatives are deeply embedded in its operations and every part of the logistics value chain, focusing on five areas: green logistics, emergency logistics, customer experience, high-quality employment, and community service, all aimed at fostering sustainable business practices.
Cainiao’s ESG initiatives are deeply embedded in its operations and every part of the logistics value chain, focusing on five areas: green logistics, emergency logistics, customer experience, high-quality employment, and community service, all aimed at fostering sustainable business practices.
Environmental
Cainiao continuously enhances its end-to-end green logistics system by integrating digital technologies. We promote green operation and recycling across processes such as ordering, packaging, transportation, and warehousing. And we inspire upstream and downstream supply chain partners to systematically reduce carbon emissions.
Smart Order
Cainiao e-waybills were applied to
over42billion
Saved shipping labels
over169billion
Green Parks
Carbon reduction through the use of clean electricity
298,000tonnes
Clean electricity usage ratio
54.1%
Green Transportation
Carbon reduction through green transportation
over3,200tonnes
Proportion of new energy vehicle trips for self-operated city delivery by Cainiao Express
99%
（By the end of FY 2024）
Green Packaging
Carbon reduction through green packaging
156,000 tonnes
Saved packaging materials
101,000tonnes
Recycling
Carbon reduction from recycling and reuse of carboard boxes at Cainiao Post stations
over21,000tonnes
Social
Cainiao is committed to creating a supportive workplace for employees and ecosystem partners. We provide high-quality logistics services to global customers, help society strengthen its emergency logistics resilience, and fulfill our social responsibility by integrating social awareness into daily activities.
Emergency Logistics
CEO-led emergency management system
Ensuring the transportation of essential materials during major disasters, enhancing emergency resilience through intelligent capabilities
Customer Experience
Number of cross-border merchants Cainiao is serving
over100,000
Daily average of parcels handled by Cainiao's cross-border and international business
over5million
Community Services
Local jobs created at Cainiao Liege e-Hub
nearly300
Volunteering hours contributed by Cainiao employees
over28,000 hours
High-Quality Employment
Employment opportunities created through Cainiao Post stations
（By the end of FY 2024）
over200,000
Flexible employment facilitated by the Cainiao Cloud customer service team
（including nearly 1,000 individuals with disabilities)）
over50,000
Governance
Cainiao has established a comprehensive risk management system, strictly adhere to compliance operations and data security criterion, as well as collaborate with partners to create a sustainable supply chain.
Sustainable Development Framework
Board of directors
ESG Core Strategy Committee
ESG task force
Business and functional department
ESG Core Strategy Committee
ESG task force
Business and functional department
Risk Governance System
Obtained multiple ISO certifications for information security, health and safety, and environmental management
Format of risk management education activities
over10
Passing rate for the Code of Business Conduct certification
100%
Passing rate on the data sucurity red line exam
100%
Sustainable Supply Chain
Estabilished and published the Cainiao Group Supplier ESG Code of Conduct
Number of Cainiao's compliance evaluation indicators to suppliers
19
Governance
Cainiao has established a comprehensive risk management system, strictly adhere to compliance operations and data security criterion, as well as collaborate with partners to create a sustainable supply chain.
Environmental
Cainiao continuously enhances its end-to-end green logistics system by integrating digital technologies. We promote green operation and recycling across processes such as ordering, packaging, transportation, and warehousing. And we inspire upstream and downstream supply chain partners to systematically reduce carbon emissions.
Social
Cainiao is committed to creating a supportive workplace for employees and ecosystem partners. We provide high-quality logistics services to global customers, help society strengthen its emergency logistics resilience, and fulfill our social responsibility by integrating social awareness into daily activities.
Governance
Cainiao has established a comprehensive risk management system, strictly adhere to compliance operations and data security criterion, as well as collaborate with partners to create a sustainable supply chain.
Environmental
Cainiao continuously enhances its end-to-end green logistics system by integrating digital technologies. We promote green operation and recycling across processes such as ordering, packaging, transportation, and warehousing. And we inspire upstream and downstream supply chain partners to systematically reduce carbon emissions.
Awards
People's Corporate Social Responsibility Award for Green Development
People's Daily Online-2023
ESG Vanguard 60 Annual Social Responsibility Excellence Award
Jiemian News-2023
China Green Point Annual Case
Yicai Media Group-2023&2024
Excellent Cases of ESG Development
Global Time Online-2023
ESG Pioneer Practitioner Case
Securities Daily-2023
One of the Top Three Global Winners of the Daniel H. Wagner Prize for Excellence in the Practice of Advanced Analytics and Operations Research Practice
INFORMS -2023
Asia-Pacific Stevie® Gold Award for Innovation in Transportation and Logistics, and Silver Award for CSR Innovation
The Asia-Pacific Stevie® Awards-2023
Best Employer in ESG Practices
Forbes China-2023&2024
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